Contact the claims department of your insurance company.

Claims can be submitted in writing to the Wizz Air Claims Division or to your insurance company if you are claiming directly.

If you have obtained a judgment, send the Service des réclamations (Claims Department):

In parallel, the Mediation service transfers the complaint to the entity concerned.

Our claims department gives fast, efficient responses regardless of the problem.

How is an officer supposed to tell the difference?

Contact our Claims Department at 1 800 461-0770 to report the loss.

In the event of a long-lasting dispute with the complaints department and after all the usual complaints procedures has been exhausted, i.e. after two answers have been given for the same complaint that are deemed unsatisfactory by the user.

The complaints department handles all communications and/or requests for a refund on behalf of the management of Eurail.

The complaints department handles all communications and/or requests for a refund on behalf of the management of Eurail.com.

Claim Review in Progress: Your claim is being reviewed by our claims department.

The complaints department handles all communications and/or requests for a refund on behalf of the management of Eurail.

The complaints department handles all communications and/or requests for a refund on behalf of the management of Eurail.com.

In the event of a long-lasting dispute with the complaints department and after all the usual complaints procedures has been exhausted, i.e. after two answers have been given for the same complaint that are deemed unsatisfactory by the user.

The Customer Service department handles all communications and/or requests for a refund on behalf of the management of Eurail.