CTI (Computer Telephony Integration) refers to the linking of a phone system to a company’s information system.

In addition you get all the advantages of IP telephony such as an Interactive Voice Response (IVR) server and Computer-Telephone Integration (CTI).

IVS, automatic distribution of interactions, web callback systems, computer telephony integration (CTI): the possibilities are numerous, but also scalable.

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems.

The said PBX is connected between the PSTN and the PBX; it is connected to the master process sunit by CTI interface and to the PBX by trunk line.

The invention also relates to the use of said device in a computer telephony integration application.

Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier.