If you no longer have the consignment note received with the Goods please contact us.

(v) Ensured the return address as indicated on the consignment note is clearly visible on the outside of the shipping box;

(iv) Ensured the return address as indicated on the consignment note is clearly visible on the outside of the shipping box;

Shortages: it is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note.

Shortages: It is Your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note.

If your customer informs you of an incident within 24 hours of delivery attaching the scanned dispatch note, we can use this document to claim on the shipper's insurance and replace the damaged product with a new one once the incident has been solved.

Within the order packaging, the customer will find a dispatch note with details of the order together with details of our returns process.

Any complaint regarding a shipment must be made within eight days of the date indicated on the waybill or dispatch note.

On the packing slip, circle the item(s) being returned.

A copy of the original packing slip received with the item.

The packing slip is required to process your return.

Verify the quantities received against the packing slip and note any discrepancies.

Keep your packing slip to confirm receipt for insurance purposes.

Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received.

Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.